Effective January 1, 2025
Important Policies and Procedures Updates
We’re excited to share some updates to ensure a seamless and efficient experience for our customers and partners in 2025.
Policy Changes:
- AdvancePay Credits
- AdvancePay credits are linked to your phone number, not to a specific job.
- A $15 AdvancePay is mandatory for individual photos to be taken.
- If you’ve purchase credits for sports photos but want to use them for school photos, simply log into the school photo gallery with the same phone number, and your credits will appear at checkout.
- Gallery Expiration
- Galleries will now expire 6 months after the original shoot date. Be sure to place your orders before the expiration date.
- Senior Portraits
- We no longer offer senior portraits.
- Travel Clubs and Leagues Contracts
- Contracts will now be sent to all NEW travel clubs and leagues outlining expectations and policies.
- Shipping
- No free shipping is available. All orders will include shipping fees.
- Galleries can no longer be combined, for accounting purposes.
- Discount Codes
- Discount codes will no longer be provided.
- If additional staff is required due to insufficient volunteers, prices will increase by 15% to cover the added expense. We aim to keep costs low by utilizing YOUR volunteers.
- Gallery Reopening Requests
- Reopened galleries will offer a la carte PRINT items ONLY with a 10% price increase (no specialty items or digital downloads).